Terms and Conditions
Last Updated: 20 August 2026
Welcome to the Neera Technologies website.
These Terms & Conditions (“Terms”) govern your access to and use of the Neera Technologies website, including our content, online store, product purchases, enquiries and other features made available through the website.
By accessing or using this website, you agree to comply with these Terms.
If you do not agree with these Terms, please do not use the website.
1. About Neera Technologies
Neera Technologies provides technology and security-related products and services, which may include:
Network & WiFi Solutions
Desktop Support
IT Consulting
IT Maintenance
CCTV Systems
Security Solutions
Technology products sold through our online store
Specific services and project arrangements may be subject to separate quotations, invoices or service agreements.
2. Website Use
You may use this website for lawful purposes only.
You agree not to:
Use the website for unlawful activities.
Attempt to gain unauthorised access to the website or its systems.
Interfere with website functionality.
Introduce malicious software or harmful code.
Copy or reproduce website content without permission.
Misuse information obtained through the website.
Use automated systems to access the website in a way that may negatively affect its operation.
We reserve the right to restrict or terminate access where we reasonably believe the website is being misused.
3. Website Information
We make reasonable efforts to ensure that information published on the website is accurate and current.
However, information may contain errors, omissions or become outdated.
Product specifications, pricing, availability, service descriptions and other information may change without prior notice.
The website should not be treated as a substitute for professional consultation where specific technical or business requirements are involved.
4. Products
Products displayed through the online store are subject to availability.
We may update:
Product specifications
Product images
Product descriptions
Pricing
Availability
Promotional offers
Product images are provided for illustration and may differ slightly from the actual product due to manufacturer updates, photography or display settings.
5. Product Pricing
All product prices displayed on the website are stated in Malaysian Ringgit unless otherwise specified.
We make reasonable efforts to ensure pricing information is accurate.
If an obvious pricing or listing error occurs, we reserve the right to correct the error and, where appropriate, cancel an affected order and refund any payment made.
6. Orders
Placing an order through the website constitutes a request to purchase the selected products.
An order may be subject to:
Product availability
Payment confirmation
Order verification
Delivery availability
Other applicable conditions
We reserve the right to reject or cancel an order where reasonably necessary, including where:
A product is unavailable.
There is an obvious pricing or listing error.
The order contains suspicious or fraudulent activity.
The delivery destination is unavailable.
We are unable to fulfil the order for reasons beyond our reasonable control.
Where payment has already been received for an order that we cancel, we will arrange an applicable refund.
7. Payment
Customers are responsible for providing accurate payment and billing information.
Payments may be processed through third-party payment providers.
An order will generally only be processed after successful payment confirmation unless otherwise agreed.
8. Shipping
Product delivery is governed by our Shipping Policy.
Customers should review the Shipping Policy before placing an order.
Products supplied as part of professional services may be delivered under separate arrangements stated in the relevant quotation or agreement.
9. Returns, Refunds & Exchanges
Product returns, refunds and exchanges are governed by our Returns, Refunds & Exchanges Policy.
Customers should review that policy before purchasing products.
10. Services
Information about our services is provided for general information and enquiry purposes.
Services may include:
CCTV installation
Security system solutions
Network and WiFi solutions
IT maintenance
Desktop support
IT consulting
Other technology-related services
Submitting an enquiry through the website does not automatically create a contract between the customer and Neera Technologies.
A service engagement will only commence after the relevant commercial and project terms have been agreed.
11. Quotations & Project Agreements
Specific project work may be governed by a separate quotation, proposal, invoice, service agreement or other written agreement.
Such documents may specify matters including:
Scope of work
Project pricing
Payment schedule
Project timeline
Equipment
Installation
Warranty
Maintenance
Client responsibilities
Cancellation
Other project-specific conditions
Where a separate written agreement applies, the terms of that agreement will govern the relevant project.
These website Terms are not intended to replace project-specific agreements.
12. Professional Advice
Information provided on this website is general in nature.
Technical requirements can vary depending on the customer’s premises, infrastructure, business operations and other circumstances.
Customers should obtain an appropriate assessment or consultation before making decisions involving specific technical requirements.
13. Intellectual Property
Unless otherwise stated, the content of this website belongs to Neera Technologies or is used with permission.
This may include:
Logos
Branding
Text
Graphics
Images
Videos
Website design
Project content
Other materials
You may not reproduce, modify, distribute or commercially exploit website content without prior written permission.
14. Third-Party Content & Links
The website may contain links to third-party websites, products, platforms or services.
These links are provided for convenience.
Neera Technologies does not necessarily endorse or control third-party websites and is not responsible for their content, availability, security or privacy practices.
15. Website Availability
We aim to keep the website available and functional, but we do not guarantee uninterrupted access.
The website may occasionally be unavailable due to:
Maintenance
Updates
Technical problems
Hosting issues
Security incidents
Circumstances outside our reasonable control
16. Limitation of Liability
To the extent permitted by applicable law, Neera Technologies will not be responsible for losses arising from:
Temporary website unavailability.
Reliance on general website information without obtaining appropriate professional advice.
Third-party websites or services.
Delays caused by circumstances outside our reasonable control.
Misuse of products or services by customers.
Incorrect information supplied by customers.
Nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited.
17. Events Outside Our Control
Neera Technologies will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
These may include:
Natural disasters
Severe weather
Government restrictions
Internet or telecommunications failures
Courier disruptions
Supplier issues
Power outages
Cybersecurity incidents
Labour disruptions
Other events beyond our reasonable control
18. Privacy
Our handling of personal information is governed by our Privacy Policy.
By using the website, you acknowledge that information may be collected and processed as described in that policy.
19. Changes To These Terms
We may update these Terms from time to time.
Changes will be published on this page with the updated date.
Your continued use of the website after changes are published may constitute acceptance of the updated Terms, to the extent permitted by applicable law.
20. Governing Law
These Terms are governed by the laws of Malaysia.
Any dispute arising in connection with these Terms will be subject to the applicable laws and jurisdiction of Malaysia.
21. Contact Us
If you have questions regarding these Terms:
Neera Technologies
Email: info@neeratech.com
Phone / WhatsApp: 016-739 1986
Address: 36-01, Jalan Kota 3/1, Kawasan Perindustrian Kota Puteri, 81750 Masai, Johor Darul Ta’zim
Important: These Terms are intended as a general website and ecommerce framework. Project-specific services, installations, maintenance work and other professional engagements may be governed by separate quotations, agreements or service terms.