Shipping Policy

Last Updated: 20 August 2026

This Shipping Policy explains how Neera Technologies handles the delivery of physical products purchased through our website.

This policy applies to products purchased directly through our online store.

Products supplied as part of a quotation, installation project, maintenance service, consultation or other business engagement may be subject to separate delivery arrangements stated in the relevant quotation, invoice or service agreement.

1. Shipping Coverage

We currently deliver orders within Malaysia.

Delivery availability may vary depending on the product, destination and courier coverage.

For locations that are not available for standard delivery, please contact us before placing an order.

International shipping is not currently available unless otherwise stated on the relevant product page or agreed with Neera Technologies.

2. Order Processing

Orders are normally processed within 1–3 working days after successful payment and order confirmation.

Processing time may take longer for:

Products that are temporarily out of stock
Special-order products
Orders requiring additional verification
Public holidays
Peak sales periods
Circumstances outside our reasonable control

If there is a significant delay in processing your order, we will contact you using the information provided during checkout.

3. Estimated Delivery Time

Estimated delivery times are:

Peninsular Malaysia:
Approximately 1–5 working days after dispatch.

Sabah & Sarawak:
Approximately 3–7 working days after dispatch.

These are estimates only and are not guaranteed delivery dates.

Delivery times may be affected by courier delays, weather, public holidays, incorrect delivery information, remote locations or other circumstances outside our control.

4. Shipping Charges

Shipping charges will be displayed during checkout unless otherwise stated.

Shipping fees may vary depending on:

Delivery destination
Product size and weight
Quantity ordered
Courier service selected
Promotional shipping offers

Unless specifically stated otherwise, customs duties, import taxes or other charges imposed by authorities outside Malaysia are not included in the product or shipping price.

5. Order Tracking

Where tracking is available, tracking information will be provided to the customer after the order has been dispatched.

Customers are responsible for monitoring the delivery status and ensuring that someone is available to receive the parcel where required.

6. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information during checkout.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional delivery charges may apply.

If the parcel is returned to us, we may contact the customer to arrange a new delivery.

7. Delayed Deliveries

While we work with delivery partners to process and dispatch orders promptly, Neera Technologies does not guarantee a specific delivery date unless expressly agreed in writing.

If your order appears to be significantly delayed, please contact us with your order number so we can assist with checking the delivery status.

8. Damaged Packages

If a parcel appears to be damaged upon delivery, customers should document the condition of the parcel and contact us as soon as reasonably possible.

Where appropriate, we may request:

Photographs of the package
Photographs of the product
Order information
Delivery information
Other information required to investigate the issue

Claims relating to damaged or missing products may be subject to the requirements stated in our Returns, Refunds & Exchanges Policy.

9. Products Supplied As Part Of Services

Products or equipment supplied as part of CCTV installation, network installation, IT maintenance, security solutions or other professional services may be delivered according to the project schedule.

Such arrangements may differ from the standard ecommerce shipping terms stated in this policy.

The applicable delivery arrangements will be stated in the relevant quotation, invoice or service agreement.

10. Contact Us

For questions regarding shipping or delivery, please contact:

Neera Technologies
Email: info@neeratech.com
Phone / WhatsApp: 016-739 1986
Address: 36-01, Jalan Kota 3/1, Kawasan Perindustrian Kota Puteri, 81750 Masai, Johor Darul Ta’zim

Neera Technologies reserves the right to update this Shipping Policy from time to time. Any changes will be published on this page with the updated date.