Privacy Policy
Last Updated: 20 August 2026
Neera Technologies (“Neera Technologies”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, submit an enquiry, purchase products from our online store or otherwise interact with us through our website.
1. Information We Collect
Depending on how you interact with our website, we may collect information including:
Information You Provide
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Name
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Email address
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Phone number
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Company name
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Billing address
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Shipping address
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Order information
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Enquiry details
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Information submitted through contact forms
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Account information, where applicable
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Information you provide when contacting us
Transaction Information
When you purchase products through our website, we may collect information relating to:
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Products purchased
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Order number
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Transaction amount
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Billing information
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Delivery information
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Payment status
Payment card information may be processed directly by our third-party payment provider and may not be stored directly by Neera Technologies.
Technical Information
When you visit our website, certain technical information may be collected automatically, including:
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IP address
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Browser type
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Device type
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Operating system
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Pages visited
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Approximate location
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Referral information
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Website interaction data
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Cookies and similar technologies
2. How We Use Your Information
We may use personal information for purposes including:
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Processing and fulfilling orders.
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Delivering products.
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Responding to enquiries.
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Providing quotations.
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Communicating about products and services.
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Providing customer support.
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Managing customer accounts where applicable.
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Processing payments.
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Managing returns, refunds and exchanges.
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Improving our website and services.
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Understanding website usage.
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Preventing fraud or misuse.
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Maintaining website security.
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Complying with legal and regulatory obligations.
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Sending marketing communications where permitted and where applicable.
3. Service Enquiries
Information submitted through our website may be used to understand your requirements and respond to enquiries relating to services such as:
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CCTV systems
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Security solutions
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Network and WiFi solutions
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Desktop support
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IT consulting
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IT maintenance
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Other services offered by Neera Technologies
Submitting an enquiry does not automatically create a service contract.
4. Cookies
Our website may use cookies and similar technologies to:
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Enable essential website functionality.
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Remember preferences.
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Understand website traffic.
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Improve website performance.
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Measure marketing effectiveness.
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Provide relevant advertising where applicable.
You may be able to control cookies through your browser settings.
Some website functions may not operate correctly if certain cookies are disabled.
5. Analytics
We may use third-party analytics services to understand how visitors use our website.
These services may collect information such as:
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Pages viewed
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Session information
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Device information
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Approximate location
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Website interactions
Examples of services that may be used include Google Analytics or similar analytics platforms.
The specific third-party services used on the website may change over time.
6. Marketing Communications
Where applicable, we may use your contact information to send information about:
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Products
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Services
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Promotions
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Company updates
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Offers
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Relevant business communications
You may opt out of marketing communications by following the unsubscribe instructions provided or by contacting us.
Transactional or service-related communications may still be sent where necessary.
7. Third-Party Service Providers
We may share relevant information with trusted third-party service providers where necessary to operate our business and website.
These may include:
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Payment providers
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Courier and delivery providers
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Website hosting providers
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Email service providers
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Analytics providers
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Marketing platforms
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IT service providers
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Customer relationship management systems
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Other technology providers
These providers may only receive information reasonably necessary to provide their services or as otherwise permitted by applicable law.
8. Payment Information
Online payments may be processed through third-party payment providers.
Neera Technologies generally does not directly store complete payment card details where those details are processed by the relevant payment provider.
Customers should review the applicable payment provider’s privacy policy for more information about how payment information is handled.
9. Disclosure of Information
We may disclose personal information where reasonably necessary:
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To provide requested products or services.
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To process transactions.
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To deliver orders.
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To operate our website.
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To provide customer support.
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To comply with legal requirements.
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To protect our rights, property or users.
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To prevent fraud or security incidents.
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To professional advisers or service providers where appropriate.
We do not intend to sell personal information to third parties.
10. Data Security
We take reasonable measures to protect personal information from unauthorised access, misuse, alteration, disclosure or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including business, contractual, accounting, legal and regulatory requirements.
The retention period may vary depending on the type of information and how it is used.
12. Access, Correction and Privacy Requests
Subject to applicable laws and requirements, you may contact us to request information relating to your personal data or to request correction of inaccurate information.
Requests should be sent to:
Email: [TO CONFIRM]
We may need to verify your identity before processing certain requests.
13. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of third-party websites.
We encourage users to review the privacy policies of third-party services before providing personal information.
14. Children’s Privacy
Our website is intended for general business and consumer use and is not specifically directed at children.
We do not knowingly seek to collect personal information from children through our website.
15. Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal requirements or data practices.
The latest version will be published on this page with the updated date.
16. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact:
Neera Technologies
Email: info@neeratech.com
Phone / WhatsApp: 016-739 1986
Address: 36-01, Jalan Kota 3/1, Kawasan Perindustrian Kota Puteri, 81750 Masai, Johor Darul Ta’zim
Important: This Privacy Policy should be reviewed against Neera Technologies’ actual data practices and applicable Malaysian privacy requirements before publication.