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Refund and Return Policy

Last Updated: 20 August 2026

At Neera Technologies, we want customers to receive products that are correct, complete and in good condition.

This policy explains when products purchased through our online store may be returned, exchanged or refunded.

This policy applies to ecommerce purchases made directly through our website.

Products, equipment or services supplied under a separate quotation, installation project, maintenance agreement or service contract may be subject to separate terms.

1. Return Period

Customers may request a return within 7 calendar days from the date the product is delivered.

Return requests submitted after this period may not be accepted unless required by applicable law or otherwise approved by Neera Technologies.

2. Eligible Returns

Returns may be considered where:

  • The wrong product was delivered.

  • The product arrived damaged.

  • The product is defective.

  • The product is materially different from the product ordered.

  • Another return reason is expressly accepted by Neera Technologies.

Customers should contact us before sending any product back.

3. Change-of-Mind Returns

Change-of-mind returns are not automatically accepted.

Where Neera Technologies agrees to accept a change-of-mind return, the product must generally:

  • Be unused.

  • Be in its original condition.

  • Remain in its original packaging.

  • Include all accessories, manuals and included components.

  • Include proof of purchase.

Return shipping costs for approved change-of-mind returns may be borne by the customer.

Certain products may not qualify for change-of-mind returns.

4. Defective, Damaged or Incorrect Products

If you receive a defective, damaged or incorrect product, please contact us as soon as possible.

We may request photographs, videos or other information to help us assess the issue.

Depending on the circumstances, we may offer:

  • Replacement

  • Exchange

  • Repair

  • Refund

  • Another appropriate remedy

The remedy offered will depend on the nature of the issue, product availability and applicable legal requirements.

5. Non-Returnable Products

Unless otherwise required by applicable law, certain products may not be eligible for return, including:

  • Products that have been used or installed.

  • Products damaged due to misuse or improper handling.

  • Products without required components or accessories.

  • Special-order or customised products.

  • Products specifically stated as non-returnable on the product page.

  • Software, digital products or licences where applicable.

  • Products that cannot reasonably be resold due to their condition.

Product-specific return restrictions will be stated on the relevant product page where applicable.

6. Return Approval

Customers should not send products back without first contacting Neera Technologies.

Once a return request is received, we may assess the request and provide return instructions.

Products returned without prior approval may experience delays in processing.

7. Return Shipping Costs

For products that are confirmed to be defective, damaged during delivery or incorrectly supplied by us, Neera Technologies may cover reasonable return shipping costs.

For approved change-of-mind returns, the customer will generally be responsible for return shipping costs.

8. Inspection

Returned products may be inspected before a refund, exchange or replacement is approved.

If the returned product does not meet the applicable return requirements, we may reject the return or provide an alternative remedy where appropriate.

9. Refunds

Once a refund is approved, refunds will generally be processed using the original payment method where technically possible.

Refund processing normally takes 5–10 working days after approval, depending on the payment provider or financial institution.

The time required for the refunded amount to appear in the customer’s account may vary.

10. Exchanges

Where an exchange is approved, replacement availability is subject to stock availability.

If the replacement product is unavailable, Neera Technologies may offer an alternative remedy, including a refund where appropriate.

11. Order Cancellation

Customers may request cancellation before an order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.

Special-order or customised products may have different cancellation conditions.

12. Warranty

Some products may be covered by a manufacturer warranty.

Where applicable, warranty claims may be subject to the manufacturer’s warranty terms and conditions.

A product warranty does not necessarily cover damage caused by:

  • Misuse

  • Improper installation

  • Accidental damage

  • Unauthorised modification

  • Negligence

  • Normal wear and tear

Where installation is performed by Neera Technologies, any applicable workmanship or installation warranty will be governed by the relevant quotation or service agreement.

13. Contact Us

For return, refund or exchange enquiries:

Neera Technologies
Email: info@neeratech.com
Phone / WhatsApp: 016-739 1986
Address: 36-01, Jalan Kota 3/1, Kawasan Perindustrian Kota Puteri, 81750 Masai, Johor Darul Ta’zim

Please include your order number when contacting us.

Neera Technologies reserves the right to update this policy from time to time. Any changes will be published on this page with the updated date.